Returns & Exchanges
At OASIS Floral Products, we strive to ensure your floral arrangements and supplies meet the highest standards, which is why we offer a 30-day return policy for unused items in their original packaging. If you are not completely satisfied with your purchase, our dedicated team is here to assist with a seamless exchange or refund process.
Initiate Your Request
Contact our customer service team via email or our online portal with your order number and the specific floral supplies you wish to return.
Prepare the Package
Carefully pack the unused items in their original OASIS branded packaging to ensure they are protected from damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing